Terms & Conditions

Terms and Conditions for Fresh Flowers
Welcome to Flowers of the Field! Please carefully read these terms and conditions before placing an order for our fresh flowers. By engaging in any transaction with Flowers of the Field, you agree to be bound by the following terms and conditions:
1. Ordering Process and Payment:

  • Orders can be placed through our website or by contacting our customer service team.

  • Full payment is required at the time of placing an order. We accept all major credit cards and online payment methods. For weddings, a 50% deposit is expected at time of booking. The final payment will be expected the week of the wedding event.

2. Availability and Substitutions:

  • While we strive to fulfill all orders, flower availability is subject to seasonal farm fluctuations in Eastern Ontario. We grow all flowers onsite. In the event that a specific flower or color is not available, we reserve the right to substitute it with a comparable flower of equal or greater value.

3. Delivery:

  • We offer delivery services in the local Brockville-Prescott- Spencerville, ON area. If you are unsure, please contact us at orders@flowersofthefield.ca. It is essential to provide accurate delivery information, including recipient's name, address, and contact details. We also appreciate knowing details such as the presence of dogs, parking/delivery preferences, etc.

  • Additional delivery charges may apply based on the delivery location and time preferences. These charges will be communicated before finalizing the order.

4. Cancellation and Refunds:

  • Cancellations must be made at least 24 hours before the scheduled delivery date. A cancellation fee may apply if cancellation occurs after this time period.

  • Refunds will be provided for fully canceled orders, subject to deduction of any cancellation fee and transaction charges. Partially fulfilled orders may receive a partial refund.

  • Refunds may take up to 5-14 business days to reflect in your account, depending on your payment provider.

5. Quality and Care:

  • We take utmost pride in delivering fresh, vibrant flowers. However, as flowers are perishable items, their lifespan may vary.

  • We recommend following our provided care instructions to maximize the longevity of your flowers. If you are picking up flowers early for an event, please store them in a cool, dark place. Keep fresh flowers away from fruit with gives off ethylene and accelerates decay.

  • If there are any issues or concerns regarding the quality of our flowers, please contact our customer service team within 24 hours of receiving the order. We may request photographic evidence to assess the situation.

6. Limitation of Liability:

  • Flowers of the Field shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.

  • Our liability is limited to the cost of the purchased flowers.

7. Intellectual Property:

  • All content on our website, including but not limited to text, images, logos, and designs, is the intellectual property of Flowers of the Field. It is protected by copyright and other intellectual property laws. Any unauthorized use of our content is strictly prohibited.

8. Privacy Policy:

  • We respect your privacy and handle personal information in accordance with our privacy policy, which is available on our website. We will never sell or give away your information.

  • Occasionally, we are not able to fulfill your order but know of another local business who could help out. We may make inquiries of the other business to see if they are able to fulfill your order. We will always communicate to you about this change, and protect your information.

9. Governing Law:

  • These terms and conditions shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising out of or related to these terms and conditions shall be exclusively brought before the competent courts of Ontario, Canada.

By proceeding with the purchase of our fresh flowers, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. Should you have any questions or concerns, please don't hesitate to contact our customer service team.

Thank you for choosing Flowers of the Field!